Privacy Policy
This Privacy Policy explains how NeoTechnology Solutions LLC (“NTS”, “we”, “us”) collects, uses, stores, and shares information when you visit neotechnology.solutions or engage our services.
1. Who We Are
Data Controller: NeoTechnology Solutions LLC — Wyoming, United States — EIN 36-5148912
Contact: privacy@neotechnology.solutions
2. Information We Collect
Information you provide directly
| Category | Examples |
|---|---|
| Contact information | Name, email address, phone number |
| Business information | Company name, VAT/CR number, industry |
| Payment information | Processed by Stripe — NTS does not store card numbers |
| Project content | Files, credentials, product data you share for project delivery |
| Communications | Email threads, WhatsApp messages, call notes |
Information collected automatically
| Category | Examples |
|---|---|
| Usage data | Pages visited, time on page, referral source |
| Device information | Browser type, OS, screen resolution |
| IP address | General location (country/city level) |
| Cookies | Session and analytics cookies — see Cookie Policy |
3. How We Use Your Information
- Providing and delivering the Services you contracted
- Processing payments via Stripe
- Communicating about your project
- Sending service-related updates
- Sending marketing emails only if you opted in
- Improving our Site and Services
- Complying with legal obligations
- Fraud prevention and security
We do not use your information for automated decision-making or profiling.
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers: Stripe (payments), Google Analytics (site analytics), Resend/SendGrid (email), Notion (project management), GitHub (code), and vetted subcontractors bound by confidentiality agreements.
- Legal obligation: When required by law, court order, or government authority.
- Business transfer: In the event of a merger or sale of assets (with advance notice to you).
5. Data Retention
| Data type | Retention period |
|---|---|
| Client project files and communications | 5 years after project completion |
| Payment records | 7 years (legal/tax requirement) |
| Contact form submissions | 2 years from last contact |
| Marketing email list | Until you unsubscribe |
| Client system credentials | Deleted within 7 days of project completion |
6. Your Rights
GDPR (EEA / UK residents)
You have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. To exercise any right, email privacy@neotechnology.solutions. We respond within 30 days.
CCPA (California, USA residents)
You have the right to know what data we collect, delete it, and opt out of any sale (we do not sell data). Submit requests to privacy@neotechnology.solutions with subject “CCPA Request.”
Saudi PDPL (Saudi Arabia residents)
In accordance with Saudi Arabia’s Personal Data Protection Law, you have the right to know, access, correct, and erase your data. Contact privacy@neotechnology.solutions.
7. International Transfers
NTS is based in the USA. Data may be transferred to and processed in the US, which may not provide the same protections as your home jurisdiction. Where required, we rely on appropriate safeguards (Standard Contractual Clauses for EU transfers).
8. Security
We implement industry-standard security measures: encrypted credential storage, HTTPS/TLS for data in transit, access controls, and secure deletion of client credentials post-project. No method of transmission is 100% secure.
9. Children’s Privacy
Our Site and Services are not directed to children under 18. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.
10. Changes to This Policy
We will post the updated date at the top of this page. For material changes, active clients will be notified by email.
11. Contact
NeoTechnology Solutions LLC — Wyoming, United States
Email: privacy@neotechnology.solutions
Response time: within 5 business days for inquiries, 30 days for rights requests.