Refund Policy
This Refund Policy applies to all services purchased from NeoTechnology Solutions LLC. Our policy is designed to be fair to both parties — reflecting the work we invest while protecting clients against non-delivery.
1. Project-Based Services (Starter, Professional, GCC Special, Enterprise)
Deposit (50%)
The 50% deposit is non-refundable once work has commenced.
| Scenario | Refund |
|---|---|
| Client cancels within 48 hours of deposit AND before any work has started | 100% deposit refunded |
| Client cancels after 48 hours or after any work has commenced | No refund of deposit |
| NTS cannot commence work within 7 business days of deposit (NTS fault) | 100% deposit refunded |
Final Payment (50%)
| Scenario | Refund |
|---|---|
| Client cancels after final payment, before delivery | Pro-rata refund based on % of work not yet completed |
| Deliverables materially do not conform to SOW specifications | NTS remedies within 15 business days; if unable, pro-rata refund issued |
| Client refuses to accept Deliverables without valid reason | No refund |
| NTS fails to deliver within 30 days of the SOW deadline (NTS fault) | Full refund of final payment for incomplete scope |
2. Quick-Fix Services ($99–$299)
| Scenario | Refund |
|---|---|
| NTS cannot diagnose the reported issue | 100% refund |
| NTS diagnoses but cannot fix without additional paid work | 50% refund |
| Issue fixed but recurs within 48 hours (same root cause) | NTS remedies at no charge |
| Issue fixed successfully | No refund |
3. Managed Services (n8n Hosting, VPS)
- Cancelled before billing period begins: 100% refund.
- Cancelled mid-month: no refund for remaining days (monthly billing).
- Service downtime >24 consecutive hours due to NTS fault: pro-rata credit on next invoice.
- 30 days’ written notice required to cancel managed services.
4. Scope Changes Are Not Refunds
If you decide you want different deliverables than those in the SOW, this is a change of scope, not a refund. In-scope work already completed is not refundable. We will issue a Change Order for any additional work.
5. How to Request a Refund
- Email billing@neotechnology.solutions with subject: “Refund Request — [your project reference].”
- Describe the reason for the request.
- NTS will acknowledge within 2 business days.
- Agreed refunds are processed via original payment method within 7 business days.
Chargebacks filed without first contacting NTS will be contested. We maintain complete project records for this purpose.
6. Disputes
Refund disputes that cannot be resolved by mutual agreement are subject to the dispute resolution procedure in the Master Services Agreement (binding arbitration, Wyoming).